The Leeds Teaching Hospitals NHS Trust (LTHT) had a manual, largely paper-based, Patient Administration System (PAS).
LTHT covers seven hospitals across five sites and staff treat over 1.1 million patients a year. As such, the archaic PAS simply could not cope.
Real-time patient data was impossible to access, meaning doctors’ time was wasted locating patients. More importantly, patients’ loved ones and relatives couldn’t get up-to-date information when they asked for it.