In 2013, Barking, Havering & Redbridge University NHS Trust (BHRUT) was put under special measures by the Care Quality Commission (CQC). This was due, in part, to an outdated and labour-intensive health records model.
The system was no longer fit for purpose with 40% of records out of circulation at any one time. This resulted in frustration for both clinicians and patients.
With another CQC inspection looming, BHRUT knew they needed to make some real, tangible changes quickly.